FAQs

The following section provides an overview of the most frequently asked questions about MAX HAURI AG. We hope you directly find the right answer to your question.

General

Where can I buy or order MAX HAURI AG products?

Private individuals can buy our products from electricians or at selected specialist and online retailers. Electricians can buy our products from VES wholesalers only. We supply industrial and OEM customers directly.

 

Is there a return period?

For end users the return period is based on the terms and conditions of the responsible sales organisations. For direct supplies defects must be reported within 8 days after receiving the goods, concealed defects must be reported within 5 days after having been identified. See also the general terms and conditions: https://www.maxhauri.ch/customers.html

 

What is the process if items are faulty?

Defects must be reported within 8 days after receiving the goods, concealed defects must be reported within 5 days after having been identified. See also the general terms and conditions: https://www.maxhauri.ch/customers.html

 

Can I track the delivery status of my order?

We currently do not offer delivery status tracking. Please contact the responsible sales adviser or our sales department (hc.iruahxam@fuakrev">hc.iruahxam@fuakrev) for detailed information about your order.

 

How high are the shipping costs?

We charge shipping costs on the basis of the effective costs. We deliver CPT (Incoterms 2010) in the event of sealed goods receipt with a minimum value of CHF 1'000. See the general terms and conditions for more details: https://www.maxhauri.ch/customers.html

 

How long is the delivery period?

As a rule, we supply standard products from the Bischofszell warehouse. Special products and/or larger quantities are subject to different delivery periods. These will be indicated in the offer or order confirmation. The indicated delivery periods are always based on deliveries from the Bischofszell warehouse.

 

Do you enforce a minimum order value policy?

Max Hauri AG does not enforce a minimum order value policy. We charge a minimum quantity surcharge of CHF 20 for orders with an invoice value below CHF 50. See our general terms and conditions for more details: https://www.maxhauri.ch/customers.html

 

How do I sign up for the newsletter?

Please use the following link: http://www.maxhauri.ch/e-newsletter.html

 

Where can I find the general terms and conditions?

Please use the following link: https://www.maxhauri.ch/customers.html

 

How long is the warranty period for purchased items?

Two years from the date of purchase.

 

Is there a price list for specified product groups?

Max Hauri AG sells products at prices that are updated on a daily basis. We do not issue price lists for product groups or ranges.

 

Is your entire range available online? Or do you offer additional products/ranges?

Max Hauri AG also offers various special products and supplementary ranges. Please contact our sales team to find out more.  hc.iruahxam@fuakrev">hc.iruahxam@fuakrev

 

Does Max Hauri AG provide an online shop?

Max Hauri AG currently does not operate an independent online shop. Our products are available on the websites of selected specialist and online retailers.

 

What are the terms and conditions of payment at MHAG?

Please refer to our general terms and conditions at: https://www.maxhauri.ch/customers.html

 

Can I view current stocks or even receive automatic stocktaking notifications?

We currently do not intend to provide this.

 

Technology

What is the maximum capacity of socket-outlet adapters or power strips?

Socket-outlet adapters and power strips have been designed with a capacity of 250V/10A. In Switzerland this corresponds to a maximum of 2300W. Since 1 January 2016, power strips with T13 sockets have been equipped with an overcurrent protection that automatically disconnects the power supply in the event of loads over 2300W.

 

What is an RCD?

A residual current protective device (RCD) immediately disconnects the power supply once it detects a residual current to earth in excess of 10mA. Residual currents may be caused by moist/wet plug connections or unintended contact between energised conductors. Modern, domestic installations feature central residual current protective devices.  
Residual current protective devices, or RCDs, effectively prevent life-threatening accidents involving electricity.

 

What is overvoltage protection?

Overvoltage protection represents the protection of electrical and electronic equipment from excessively high voltages. Overvoltages in the grid may be caused by an uncontrolled activation and deactivation of high loads, when operating devices from generators or when using long supply cables (e.g. several cable reels).

 

What is overcurrent protection?

Overcurrent protection disconnects an electrical circuit if the electrical current exceeds a specified electrical current over a defined period of time.

 

Do all your products meet common stipulations (ROHS, WEEE, REACH, etc.)?

It is very important to Max Hauri AG that exclusively products are sold that meet all required stipulations at any time and without restrictions.

 

Where can I download the test certificates of your products?

We currently do not intend to provide this. We are happy to send you the required certificates upon request. Please contact your responsible sales adviser or our sales department. hc.iruahxam@fuakrev

 

Where can I find information about the most recent standards?

The relevant standards for each product are listed in the corresponding registration documents. Please visit www.snv.ch for more information about standards.

 

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MAX HAURI AG

Weidstrasse 16

CH-9220 Bischofszell

Tel. +41 71 424 25 25

Fax +41 71 424 25 90

hc.iruahxam@ofni

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